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Frequently Asked Questions

IS POOL CENTRAL FULLY LICENSED & INSURED?

Yes, Pool Central is fully licensed and insured. Our licence number is 324289c.

HOW OFTEN DO I NEED TO TEST MY POOL WATER?

It is recommended to test pool water weekly during the summer season and fortnightly to monthly over the winter season.

HOW DO I KNOW WHEN MY FILTER NEEDS TO BE CLEANED?

Filters should be cleaned/backwashed at least once a month. You can also check the pressure gauge reading to see if it has become clogged.

WHY IS MY POOL CLOUDY?

Cloudy or milky swimming pool water is caused by the following issues: incorrect levels of sanitiser, imbalanced pH and alkalinity, very high calcium hardness levels, faulty or clogged filter, or early stages of algae growth and debris.

WHY DO WE NEED TO CLEAN OUT CARTRIDGE FILTER?

A cartridge filter helps to filter out small particles from the pool water, keeping the water clean and clear. If the cartridge isn’t cleaned regularly then it will become clogged and block flow through the rest of the system.

WHY IS IT IMPORTANT TO KEEP MY POOL CHEMICALLY BALANCED?

Without proper sanitation and chemical balance, a pool can end up with green algae. Green algae can result in clogged filters, poor water circulation and can become a breeding ground for bacteria.

WHAT IS POOL ALGAE AND HOW DO I GET RID OF IT?

Algae is an informal term for a large and diverse group of photosynthetic eukaryotic organisms. They can grow in a pool when there aren’t the correct sanitation levels. Green algae can result in clogged filters, poor water circulation and breed harmful bacteria.

HOW LONG AFTER ADDING CHEMICALS CAN I SWIM?

If the pool has had routine chemicals, such as a buffer, stabiliser or calcium hardness, then you can use the pool after 30 minutes. However, if the pool needed chemicals to give it a “shock”, including a high dose of liquid chlorine, shock granules or a copper-based algaecide, you should wait at least 24-48 hours before you utilise the pool.

WHY IS MY POOL GREEN?

Pools usually turn green because of incorrect sanitiser levels, however, they can also turn green if there is something amiss with the pool equipment.

WHY DO WE NEED TO DRAIN AND CLEAN OUR POOL?

In some circumstances where a pool has been left stagnant for a very long time, it is often quicker and cheaper to drain the pool. After draining the pool it will be given a high pressure clean, followed by a refill and rebalance. This is as opposed to trying to bring the pool back to life with a large number of chemicals.

Enquiry About Pool Central

Whether you’re curious about pool cleaning, construction or renovation – we’re ready to answer any and all questions.