Pool central was established in 2011 and has a rich history as a Pool Shop dating back to the late 80’s. We are proud to be an independent family owned Pool Shop servicing the Northern Suburbs of Sydney, Northern Beaches, and Hills Shire.

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Privacy Policy

1. Overview

Pool Central is committed to protecting the privacy of our customers in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with us as a customer in New South Wales (NSW).

2. What Information We Collect

We may collect and hold personal information that is reasonably necessary for our business activities, including:

  • Identification information: name, address, email address, phone number.
  • Property details: pool or spa address, type, inspection details.
  • Transaction information: payments, service requests, inspection reports.
  • Digital activity: interactions with our website or online platforms (e.g., IP address, browser type, cookies).
  • Other information: any additional information you provide during customer support or service interactions.
3. How We Collect Your Information

We may collect your personal information in various ways, including:

  • When you register with Pool Central.
  • Through our website or customer portal.
  • When you contact us via phone, email, or in person.
  • From third parties (e.g. local councils, inspectors), with your consent or as permitted by law.
4. Why We Collect and Use Your Information

We collect, use, and disclose your personal information for purposes such as:

  • Communicating with you about inspections, or service reminders.
  • Processing payments and managing your customer account.
  • Maintaining records for compliance with state regulations.
  • Responding to customer enquiries and resolving disputes.
  • Improving our services and digital platforms.
5. Disclosure of Your Information

We will only use or share your personal information for other purposes if they are directly related to why we collected it in the first place and you would reasonably expect it — or if you give us permission. Why we collect and use your information:

  • To run our business, including promoting and providing our products and services;
  • Share information about our or our partners’ services you may be interested in;
  • Send you advertising or marketing we think you’ll find useful;
  • To improve our services and platforms;
  • For internal purposes like planning, research, marketing, or developing new products;
  • To meet legal requirements.

Who we may share your information with:

  • Our related companies and business partners;
  • Technology and marketing providers like Amazon Web Services, Meta (Facebook), Google Analytics, LinkedIn, and Twitter;
  • Other third parties we run promotions or campaigns with.

If you show interest in a third-party service through us, we may share your details with them. Their use of your data will follow their own privacy policies, which you should review.

Direct Marketing:
We may occasionally send you marketing messages about our services or partner offers. If you’d rather not receive these, you can opt out anytime using the link in the message.

Links to Other Websites:
Our website may include links to other sites. We don’t control or take responsibility for their content or privacy practices. Their policies will apply, not ours.
We take reasonable steps to ensure any third party we engage complies with Australian privacy laws.

6. Data Storage and Security

Your personal information is stored securely using both electronic and physical safeguards. We take reasonable steps to:

  • Protect your information from misuse, interference, and loss.
  • Prevent unauthorised access, modification, or disclosure.
  • Destroy or de-identify personal information that is no longer required.
7. Access and Correction

You may request access to, or correction of your personal information held by us at any time. We may require you to verify your identity before fulfilling your request.

8. Cookies and Online Data

Our website may use cookies to enhance user experience and collect anonymous analytics. You can modify your browser settings to decline cookies if preferred.

9. Complaints and Enquiries

If you have any concerns about your privacy or how your personal information is handled, please contact us. We will respond promptly and aim to resolve your issue within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations. The latest version will always be available on our website.